UPDATE ON OUR SERVICES. Our priority remains the wellbeing and safety of our customers, and colleagues.

Tenant responsibility

Your responsibilities as a tenant

Pay your rent in full and on time

Look after the property. Keep it clean and take care of small jobs. You will be liable if the property falls into disrepair through neglect or purposeful damage.  

As a tenant you are responsible for:

  • Blockages to sinks and toilets that you have caused
  • Changing light bulbs
  • Batteries in door bells and smoke alarms
  • Infestations (including insects and vermin)
  • Lost keys – you will need to pay for replacements 
  • Ventilating your property to prevent condensation
  • Damage caused by you or a visitor (including accidental damage)
  • Connecting your own appliances
  • Setting up accounts with utility companies

Insurance Ensure you have relevant home contents insurance to cover your own belongings and accidental damage.

Report issues If you notice any issues contact Girlings to arrange repair. Not reporting minor issues that turn into major problems can be a risk to your deposit. Don’t attempt any repairs or decorating without first contacting Girlings to seek permission and guidance.  

Be considerate to your neighbours.

Landlord responsibilities

The landlord is responsible for:

  • Ensuring the water, gas and electricity supplies are in safe working order
  • Repairs that have occurred through reasonable use, this includes dripping taps, faulty storage heaters etc.
  • Ensuring repairs are carried out within a reasonable timescale based on the urgency of the repair
  • Arranging an annual gas safety check by a Gas Safe engineer (where there are any gas appliances).
  • The landlord is only responsible for maintenance issues if you have reported them

Managing agent responsibilities

The development managing agent is responsible for:

  • The cleaning and maintenance of communal areas within the development including the residents lounge, gardens laundry, car park etc.
  • Buildings Insurance
  • Maintenance of the structure of the building , including the roof, the lift, the exterior door entry system and emergency call system.

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