UPDATE ON OUR SERVICES. Our priority remains the wellbeing and safety of our customers, and colleagues.

Reporting a repair


Report all emergencies immediately – call us: 0333 240 6033

Emergencies include:
  • Severe leaks
  • Loss of electrical power or light
  • Loss of heating or hot water
  • Broken windows or doors following a break in 
  • Gas leak – If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999

Out of Hours – If the emergency is out of hours use your emergency call system via the pull cord, push button or pendant system for your property. 

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

Non-emergency repairs 

To report a repair please use the link below to contact our dedicated Repairs and Maintenance team

Call: 0333 240 6033

email: [email protected]

Please report any repairs as soon as possible – if you are unsure who is responsible for the repair check the tenants responsibilities in your tenant handbook or contact us.

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